While many businesses understandably have data privacy and security concerns when it comes to using ChatGPT, the good news is they can opt for more sophisticated versions of the tech to assuage those qualms.
In a phrase, ChatGPT’s maker OpenAI has been quietly beefing-up privacy and security options for customers willing to pay a bit more for peace-of-mind.
For example: If you place an absolute premium on data privacy and security, you’ll most likely want to opt for ChatGPT Enterprise — the app’s top-of-the-line offering.
Generally targeted to larger businesses with 150+ employees, ChatGPT Enterprise is available via a negotiated price with the AI’s maker, OpenAI.
Meanwhile, if you’re looking for a mix of basic security — and pricing that’s more affordable — you may want to check-out ChatGPT Team.
It’s a mid-level offering when it comes to privacy and security and costs $30/seat.
Either way — Enterprise or Team — trusting a third-party with your business data always includes a leap-of-faith.
And fortunately, many in the business community are apparently satisfied that OpenAI knows its stuff when it comes to safeguarding data and privacy.
Banking goliath Morgan Stanley, for example, is convinced that OpenAI has the security chops to protect its data and has been a long-time customer of its AI tech.
Plus, PwC, Amgen, Bain & Company and the University of Oxford — among others — feel the same way. They’re all OpenAI customers.
Digging a little deeper: With ChatGPT Enterprise, here are the specific security protections you can expect:
*Data Privacy: Only people you authorize — including your employees and third-party contractors that you green-light — are able to see your data.
*Data Encryption: Data you have at rest within ChatGPT is encrypted using AES-256. And data that’s in transit between your computer systems and ChatGPT is protected by TLS 1.2+. Both are seen as highly secure data encryption standards.
*No Model Training: OpenAI agrees to refrain from using your company data to train its AI.
*You Own Your Own Inputs: Anything your employees input into ChatGPT is owned by your company.
*You Own Your Own Outputs, Where Available: Anything produced by ChatGPT Enterprise that is triggered by you is also owned by your company — where allowed by law.
*Secure Sign-On: You also have the option to use a more sophisticated technology for employees looking to sign-on to ChatGPT Enterprise, known as SAML SSO (Security Assertion Markup Language Single Sign-On).
SAML SSO enables your business to interface ChatGPT with its existing identity management systems that run on the same protocol — providing a seamless and secure login experience for your employees.
*SOC 2, SOC 3 (System and Organization Controls) Compliance: ChatGPT Enterprise has proved that it offers the necessary controls and procedures to win this certification from the American Institute of Certified Public Accountants.
*Other Security Certifications: ChatGPT Enterprise has also been certified compliant with the CCPA (California Consumer Privacy Act, CSA (Cloud Security Alliance) and GDPR (General Data Protection Regulation).
*Bug Bounty Program: OpenAI rewards users who find and report security and other bugs in the ChatGPT system — which ideally continuously improves ChatGPT security.
*On-Call Security Team: ChatGPT Enterprise also comes with an on-call security team that OpenAI promises is available 24/7/365 to help you respond to any security incidents you may encounter with the platform.
Meanwhile, for ChatGPT Team, security and privacy protections are a bit more basic, but are still substantial.
Your data is considered private when using Team and will not be used for training ChatGPT.
Plus, your IT department will be able to place controls on employee access to ChatGPT Team. And they’ll most likely appreciate the data encryption protections that are offered with the mid-level option.
Bottom line: If you’re especially concerned about privacy and security when using ChatGPT, you’ll want your IT department — as well as someone from your legal team — to closely study OpenAI’s full disclosure on its privacy and security policies, which are available on the OpenAI Security Portal.
There you’ll find the absolute latest information on the kind of security and privacy you can expect when you upgrade to ChatGPT Team or ChatGPT Enterprise.
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–Joe Dysart is editor of RobotWritersAI.com and a tech journalist with 20+ years experience. His work has appeared in 150+ publications, including The New York Times and the Financial Times of London.