The Business Case

While AI coders push the tech to ever-loftier heights, one thing we already know for sure is AI can write emails at the world-class level — in a flash.

True, long-term, AI may one day trigger a world in which AI-powered machines do all the work as we navigate a world resplendent with abundance.

But in the here and now, AI is already saving businesses and organizations serious coin in terms of slashing time spent on email, synthesizing ideas in new ways, ending email drudgery as we know it and boosting staffer morale.

Essentially: There are all sorts of reasons for businesses and organizations to bring-in bleeding edge AI tools like ChatGPT, Gemini, Anthropic, Claude and similar to take over the heavy lifting when it comes to email.

Here are the top ten:

*Expect Real Time Savings: 68,000 employees at Vodafone are saving on average of three hours each week on emails after switching to Copilot – a Microsoft chatbot that offers ChatGPT as its primary AI engine.

Workers say the gains come from the AI’s ability to quickly draft emails, dig-up information and more.

Bottom line: Nearly 90% of workers in Vodafone’s pilot trial of Microsoft Copilot rate the new tool as beneficial. And 60% say that along with speed, email creation powered by AI also enhanced their overall work performance.

*Be More Efficient With Every Email: Twenty companies that have adopted AI-powered email across a wide spectrum of departments – including finance, HR and operations – say their workers are able to shave minutes off every, single email they auto-write with AI.

Managers especially love AI’s knack for creating just the right tone — with 47% saying the emails auto-written by AI sound both more professional and less robotic.

*Generate First-Drafts in an Eyeblink: 90% of workers at Amadeus – an IT services provider for the travel industry – find they’re able to cut 30-60 minutes off the first draft of every, in-depth email by using AI. Their tool of choice: Microsoft Copilot, which relies on ChatGPT as its primary AI engine.

One Amadeus user, for example, reports she’s able to auto-write a working draft for any email in just 5-10 minutes. And another says he was able to shrink his nearly 1,000 email queue of unread messages to less than 100 by turning over the writing of first-drafts to AI.

*Expect a Much Deeper Frame-of-Reference With Every Email: Gmail’s AI-assisted ‘Smart Replies’ now goes beyond simply reading the email you’re responding to when auto-writing a reply.

Now, the AI also composes its reply by drawing information and insight it finds in related emails kicking around your inbox. Plus, it also considers data and analysis from other sources, including PDFs and similar docs you have stored on Google Drive.

*Email Effortlessly in Multiple Languages: While English-to-another-language auto-translation has been with us for a number of years, Google has made it even easier to access by building the function into Gmail’s ‘Help Me Write.’

Now, once you’re finished using Google’s Help Me Write to auto-write an email, you can use the same AI tool to auto-translate your email into Italian, French, German, Spanish and Portuguese.

*Get More Email Done on Mobile: Google has also been busy making it easier to use AI writing on your smartphone. Its secret: The new generation of ‘Smart Replies.’

Going beyond auto-generating quick, one-line replies to your emails, Google Gmail Smart Replies now reads multiple threads in your inbox before responding to an email. The result: Longer, more context-aware emails – often finished with just a few taps.

*Auto-Synthesize Sales Notes and Buyer Intent in the Same, Sales Email: AI sales email tool Outreach helps sales teams come up with the perfect email at any moment. Essentially, it enables sales reps to synthesize select buyer cues and sales assets that it offers-up into a heavy-hitting, reply email draft.

The result: Armed with a working draft, the sales reps can quickly tweak and humanize the copy — and then simply hit “Send.”

*Auto-Write More Empathetic, More Human-Sounding Emails: Allstate has grown so enamored with AI, nearly all of the 50,000 customer service emails it sends each day are now drafted with the tech.

That frees-up 23,000 claims reps to do higher-end tasks, assured that the AI-automated emails are much more empathetic and much less jargony than the previous human variety.

*End Email Drudgery As We Know It: Customer service staff at Zendesk – a customer support software provider – reports that since AI has been tasked to handle common requests coming in via email, they’re able to spend more time handling more complex cases that require judgment and caring.

All told, Zendesk’s early pilot trials proved that AI can handle up to 60% of its incoming customer emails. Plus, there’s been a 22% reduction in ‘ticket fatigue’ at Zendesk — or the human burnout triggered by replying to hundreds-upon-hundreds of the same kind of emails, week after week.

*Boost Morale: 20,000 U.K. civil servants in a three-month trial of Copilot – a Microsoft chatbot powered primarily by ChatGPT – report their moods are a lot brighter, now that AI handles a huge bulk of their email and related chores.

Specifically, more than 70% say Copilot eliminates a significant swath of their workday drudgery. And more than 80% say they’ll never go back to hand-hewn messaging.

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–Joe Dysart is editor of RobotWritersAI.com and a tech journalist with 20+ years experience. His work has appeared in 150+ publications, including The New York Times and the Financial Times of London.